Customer Help

orders / payment
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Orders / Payment
Where can I buy your gear?

For the most part, orders are only taken through our webshop and by email. If you want to have a look at the range in person, sign up to our mailing list so you can be notified when we take our range on the road. We’ll often travel to events in Sydney, Melbourne, and Brisbane.
How long before my order is processed and sent?

We are a made-to-order business. This means we manufacture your goods once an order has been placed. Our general timeline is that your order will be made within 4 business days. We do our best to make your gear as soon as possible and most of the time, your order should only take a few days before dispatch. If we know that your order will take more than a week to make, we’ll always contact you to make sure you’re ok with it.
How can I check the status of my order?

Easy, just login with your sign in details, and go to the Account History tab on the left to check your order status.
Can I change or cancel my order?

Yes, but only on the condition that your order has not been sent. If you change your mind on an order, we advise you to contact us immediately. Please quote your order number and desired changes when contacting us.
Will I have to pay any taxes or duties on my order?

This will depend on the Customs agency of the country being delivered to and whether the value of your order falls under the Tax-free threshold for import duties. We advise that all such taxes and duties are the responsibility of the customer. For more information please check with your local Customs office.

We currently accept Paypal, Visa, and Mastercard payments. With the exception of Paypal and Paypal credit card purchases all other credit card purchases will be processed and authorized by our approved payment gateway eWay. We do not store or see the credit card details. We also accept orders via email.

Sorry, at this time we are unable to accept payment via cheque, bank transfer or any method other than those listed above.

All payments are processed in $AUD. If you view the website in another currency, your order total will be converted to $AUD at the time your order is placed. The currency converter is provided as a guide only.

Online Security

We use GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information.
SSL encrypts and protects the data you send to us over the Internet. If SSL is enabled then you will see a padlock at the top of your browser. You can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.
If however you still feel uneasy about ordering online please feel free to contact us and we can arrange the order over the phone.

We practice safe e–commerce and do not store credit card details. For your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company to ensure your credit card is not being used fraudulently.

Personal Information

We do not share any of our customer information with anyone! To read more on our Privacy Policy please follow the relevant link in the footer of all pages on our website.