Customer Help



faqs
orders / payment
shipping / tracking
returns / exchanges
Contact Customer Service
info@armyofmen.com
 
Shipping / Tracking
How much does delivery cost?

Free Standard Shipping within Australia for orders over $200 ($5 for less).

Express Shipping through Australia Post is available within Australia for $10 if you just can't wait.

Flat rates for all International orders. $20 for International Standard, and $38 for International Express.
 
Does Army of Men deliver worldwide?

Yes, we will ship all over the world.*

International delivery is currently a flat rate of either $20 or $38 depending on delivery service.
 
*There are certain countries where Customs might confiscate your order. We will contact you if we believe you may experience problems importing our products. At present, the following countries may pose problems depending on what items are ordered: Malaysia, Thailand, Vietnam, Saudi Arabia, UAE, India.

When will my order be sent?

We are a made-to-order business. This means we manufacture your goods after an order has been placed. Our general timeline is that your order will be made within 2-4 business days. We do our best to make your gear as soon as possible and most of the time, your order should only take a few days before dispatch.
 
In the event an order cannot be fulfilled within our expected manufacturing schedule, Army of Men will contact you immediately to arrange an alternative product or refund.

When will my order arrive?

We are a made-to-order business. It takes us up to 4 business days to make your gear.

Standard Australian orders to metro regions should arrive within 12 business days (4 days manufacture + up to 8 days in transit). Regional areas can take longer.

Express Australian orders to metro regions should arrive within 9 business days (4 days manufacture + up to 5 days in transit). Regional areas can take longer.

Express International orders to major cities in many countries usually arrive within 9 business days (4 days manufacture + up to 5 days in transit).

Standard International delivery times vary greatly, so we can't make any promises. Orders can arrive in as little as 12 business days but we have had orders take us much as 24 business days (4 days manufacture + up to 20 days in transit).

If you need it before a particular date drop us a note in the comment section of the order or email info@armyofmen.com and we will do our best. 

Will my package say Army of Men on it?
 

We understand some of you would prefer that your orders are more discreet.  All packages will state that it's from “AOM”.
 
Who do you ship your orders with?
 

All Australian orders are sent via Australia Post. International orders are either sent by Australia Post or DHL.
 
How can I track my order?
 

Once your order has been shipped, we will send you a confirmation which will include an Australia Post or DHL tracking number. You can then use this tracking number on the Australia Post or DHL website to track the order. AusPost parcel tracking page here.
 
Will I have to pay any taxes or duties on my order?
 

This will depend on the Customs agency of the country being delivered to and whether the value of your order falls under the Tax-free threshold for import duties. We advise that all such taxes and duties are the responsibility of the customer. For more information please check with your local Customs office.
 
What if my goods are damaged or faulty?

We check everything before sending them to our customers however if something is found to be damaged or faulty on delivery, please contact us within 2 days of receiving your goods and we can exchange the faulty item for you. The item needs to be returned as it was received: unworn, unused and with labels intact.